INTRODUCTION
iGuru Portal Services Pvt Ltd is a School
ERP platform used by its customers through the web and mobile
applications to improve the operations of their school. Therefore,
all our clients and other users, in general, are subject to this
privacy policy.
All client information is also protected against misuse and illegal access. We do not store any financial data on our servers, such as credit card information.
SERVICES
We at iGuru Portal Services Pvt Ltd are
committed to your privacy regarding any information that we
collect, while you use our software applications that consist of
various modules, and all such products, applications, websites are
collectively called ‘Services’ . This Privacy Policy applies when
you use our Services.
iGuru Portal Services Pvt Ltd operates a web-based and mobile application called iGuru and white label apps for schools which is a part of the service that we offer.
DATA CONTROLLER AND DATA PROCESSOR
iGuru Portal
Services Pvt Ltd acts as both the data controller and data
processor for the personal data processed through our services.
CUSTOMER DATA
As a customer, you provide us with data
for processing when you use our IGuru Portal Services application.
This customer data may include personal information of students,
parents, staff, visitors, and others. It encompasses data such as
student records, attendance data, grades, contact details, and any
other information necessary for the proper functioning of our
educational management system.
OTHER DATA
In addition to customer data, we collect
other data when you interact with our applications and services.
This may include information you provide during the account
creation process, such as name, email address, phone number, job
title, and correspondence address. We also collect log data, data
from subscriptions, contact information provided when you reach
out to us, and other information obtained from social media
platforms.
USAGE OF CUSTOMER DATA
We process customer data on
behalf of our customers and in accordance with their instructions
and contractual agreements. iGuru Portal Services Pvt Ltd acts as
the data processor for customer data, and our customers retain
control over their customer data. We utilize customer data to
provide the agreed-upon services, such as managing student
information, facilitating communication, and improving educational
operations.
USAGE OF OTHER DATA
We use other data for various
purposes, including sending newsletters, responding to inquiries,
providing customer support, and marketing our services. We may
also use this data to communicate updates and modifications to our
services, as well as to invite you to relevant conferences and
events, subject to your consent.
LEGAL BASES FOR PROCESSING USER DATA
We process your
personal data based on legal justifications, including the
fulfillment of contracts, legitimate interests, and consent. The
specific legal basis for processing customer data is the
fulfillment of the customer agreement, while other data is
processed based on legitimate interests or consent. In some cases,
we may be required by law to collect certain personal data from
you.
DATA RETENTION POLICY
We retain your personal
information only for as long as necessary to fulfill the purposes
outlined in this Privacy Policy, unless a longer retention period
is required or permitted by law. Customer data is retained as long
as the customer's account is active or as specified in the
customer agreement. Other data is kept for the duration necessary
to achieve the purposes stated in this policy.
CROSS-BORDER DATA TRANSFERS
In order to provide our
services, your personal data may be transferred to locations
outside your country of residence. We take appropriate security
measures and use safeguards, such as standard data protection
clauses adopted by the relevant authorities, to ensure the
protection of your personal information during international
transfers.
YOUR RIGHTS AND CONTROL OVER DATA
You have certain
rights and control over your personal data. Subject to applicable
laws, you have the right to access, update, correct, or delete
your personal information. You may also object to direct marketing
communications and have the right to request the portability,
restriction, or deletion of your personal data. You can exercise
these rights by contacting us using the information provided
below.
SHARING YOUR DATA WITH THIRD PARTIES
We may share your
data with third-party service providers and recipients necessary
to deliver our services, such as payment gateways, hosting
services, email marketing providers, and communication channels.
We may also disclose your information if required by law or in
response to a legal request or process.
1. DATA SECURITY MEASURES
We have implemented
appropriate security measures to protect your personal information
from unauthorized access, loss, disclosure, alteration, or
destruction. These measures include physical, technical, and
administrative safeguards designed to secure and protect the
confidentiality, integrity, and availability of your personal
data.
We collect various types of data when you interact with our applications or websites or provide us with information directly. The types of data we may collect include
1.1 Log Data
When you visit or use our applications or
services, our servers automatically record certain information in
log files. This may include your IP address and other details
about your device, browser type, operating system, referral URLs,
pages visited, and other usage information.
1.2 Data from Subscriptions
When you request a product
demo or sign up for one of our newsletters, we collect the data
you provide during the subscription process.
1.3 Contact Us Information
If you contact us with
questions about our goods and services, we collect and store the
information you provide to us, such as your name, email address,
phone number, and any other details necessary to address your
inquiry.
1.4 Conferences and Seminars
If you participate in our
conferences or seminars, we collect and retain the data you
provide during these events.
1.5 Other Information
In addition to the information
you provide, we may also obtain information from social media
networks, such as LinkedIn, for marketing and sales purposes.
2. USE OF PERSONAL DATA
We use your personal data for
the following purposes
2.1 Services Usage
The way we use your personal data
depends on the Services you use and how you use them. We process
customer data as instructed by our customers and in accordance
with applicable laws. As a processor, we follow the customer's
requests and the provisions of the Customer Agreement.
2.2 Newsletters and Communication
We may use the data
you provide to send newsletters, updates, promotional materials,
and other communications related to our goods and services. We may
also use your personal data to respond to your inquiries,
comments, and other correspondence.
3. DATA SECURITY AND RETENTION
We employ appropriate
technical and organizational measures to protect your personal
data against unauthorized access, alteration, disclosure, or
destruction. We retain your personal data for as long as necessary
to fulfill the purposes outlined in this Privacy Policy, unless a
longer retention period is required or permitted by law.
4. YOUR RIGHTS
You have certain rights regarding your
personal data, including the right to access, correct, delete, or
restrict its processing. You may also have the right to object to
the processing of your personal data or to receive a copy of your
data in a structured, machine-readable format. To exercise these
rights or for any privacy-related concerns, please contact us
using the information provided below.
5. THIRD-PARTY DISCLOSURE
We do not sell, trade, or
otherwise transfer your personal data to third parties without
your consent, except as described in this Privacy Policy or as
required by law. We may share your personal data with trusted
third-party service providers who assist us in operating our
Services, conducting business activities, or serving you, provided
that they agree to keep your information confidential and use it
only for the purposes specified by us.
iGuru Portal Services Pvt Ltd shall utilize Customer Data following the customer’s requests, applicable provisions of the Customer Agreement, and as mandated by applicable law. The customer is the controller of the customer data, and iGuru Portal Services Pvt Ltd is the processor of that data. Other data is used to send newsletters and reply to inquiries, comments, and other correspondence from you.
LEGAL BASES FOR PROCESSING USER DATA
We process your
personal data on a legal basis. We have a legitimate interest in
processing your data, and in some situations, we rely on your
consent.
We only process your personal data when we have a valid reason. For the time being, our legal justification for processing customer data is the fulfilment of the contract, and for processing other data, it is a legitimate interest or consent. However, in rare circumstances, we may also be required by law to get personal data from you.
You have the right to revoke your permission at any moment when you have given it for a specific procedure.
How do we use customer data?
To authenticate and approve access to our services, we use your data.
Only on behalf of our clients and in compliance with their instructions stated in the relevant Services Agreement with us do we process Customer Data. We utilize your data to enhance your experience and assist you with our service. In every situation, iGuru Portal Services Pvt Ltd only gathers this data if necessary or appropriate to achieve the goals of the user’s interaction with our services.
DELIVERING SERVICES
Through the iGuru Portal Services
Pvt Ltd ERP platform, we process customer data in our capacity as
a data processor to offer services to our clients. To communicate
by email and other means: Emails, messages, and other sorts of
communications regarding services, technology, and other
administrative matters may be sent to you. We may also get in
touch with you to let you know about modifications to our services
and their availability. You cannot opt-out of receiving these
communications unless you decide not to use our services, as they
are deemed to be part of the Services.
CUSTOMER SERVICE
We reply to your request and help you
resolve the issue more quickly if you communicate it to us (for
instance, via a support email or one of our feedback systems).
HOW DO WE USE OTHER DATA?
We might send you messages
about our services or marketing- or promotional-related items. You
can limit how your personal information is collected or used.
We use Other Data to send you corporate updates and promotional materials for your requested product demo or invite you to conferences and events that interest you. We only engage in direct marketing if you agree to receive communications from us in this manner.
DATA RETENTION POLICY
Unless a longer retention time
is required or permitted by law, we will only keep your personal
information for as long as it is necessary to achieve the goals
mentioned in this privacy policy.
CUSTOMER DATA
We keep your data as long as your
Services account is active. Following any applicable statutory
laws, we may also keep your personal information for longer.
iGuru Portal Services Pvt Ltd shall keep customer data for the time specified by the customer, as well as any conditions specified in the customer agreement and as mandated by applicable legislation. Per your instructions, we will delete or return all Customer Data when you cease using our services.
OTHER DATA
We keep your information for as long as
it’s required to fulfill the goals outlined in this privacy
statement.
iGuru Portal Services Pvt Ltd may keep your personal Other Information for as long as required to fulfill the goals outlined in this privacy statement.
CROSS-BORDER DATA TRANSFERS
For any of the purposes
listed in this Privacy Policy, we may transmit personal data about
you to locations outside your country of residence.
It’s possible that the data protection rules in these nations are lower than those in your own. Your personal information is transferred internationally following the necessary security measures (such as the standard data protection clauses adopted by the European Commission).
CUSTOMER RIGHTS
You can ask for access to, updates of,
or corrections to your personal data. Additionally, you are
entitled to object to direct marketing.
Your local law that applies to the processing may grant you extra rights. For example, you have the right to object to the processing of your personal information in some circumstances, such as when it is done following the EU General Data Protection Regulation (“GDPR”) and is done so to further legitimate interests. You also have the right, under GDPR, to seek the portability of your personal data and the deletion or limitation of your personal data.
CUSTOMER'S RIGHTS TO CONTROL DATA
We strive to offer
you simple ways to access, alter, delete, object to, or restrict
the use of your personal information whenever you use our
services.
We make an effort to provide you with means to rapidly view, update, or alter your data—or to have it deleted—unless we are required by law to keep it. Access to some permissions is possible through the iGuru Portal Services Pvt Ltd application. Visitors may exercise these rights by contacting us and making a specific request.
RIGHT TO CORRECT
You can edit some of your personal
information through your account. In some circumstances, mainly if
the information is erroneous, you can also request that we modify,
update, or correct your data.
RIGHT TO ERASE
You have the right to request that we
delete or remove all of your personal data (.e.g., if it is no
longer necessary to provide Services to you). Limit our use or
otherwise object to its use: You can ask us to cease using all or
a portion of your personal data if we are not legally permitted to
do so (.e.g., if your personal data is inaccurate or unlawfully
held).
RIGHT TO ACCESS AND TAKE YOUR DATA
You have the right
to get a copy of your machine-readable personal data that we have
collected from you. Rights pertaining to automated judgments, such
as profiling How Do We Share Your Data With Third Parties
Recipients Of Your Data In order to offer you services, your data
will be shared with other receivers.
Even though we try to keep it to a minimum, there are situations when it becomes necessary to share your data with specific service providers. When and why your data is shared, for instance, depends on the data center or hosting service, email marketing service, etc.
Your data will probably be shared with the recipients listed below so we can provide you with our services.
Payment Gateways, VTS Vendors, Content Partners, etc., are examples of third-party services.
SMTP servers from third parties, email service providers like SendGrid, SMS providers like SMSCountry, Whatsapp service providers, etc.
To Adhere to Laws
In response to a request for information, if we have reason to
think that disclosing is permitted or required by any relevant
law, rule, or legal process, we may do so. For example, if we sell
nearly all of our assets or engage in any change of control
transaction, we may also disclose your information to an acquirer.
Our Measures To Protect Your Data
We put security
procedures in place to avoid security breaches and unauthorized
access to your data.
We keep reasonable and suitable security measures in place to guard against loss, theft, unauthorized access, disclosure, modification, and destruction of Customer Data.
Physical access controls, HTTPS, restricted access to data, monitoring for threats and vulnerabilities, etc., are a few security measures.
We only allow those with a legitimate business need-to-know access to the personal information we gather. To preserve the privacy and integrity of personal information throughout its proper life cycle, from collection to disposal, we make an effort to utilize acceptable security safeguards, methods, and procedures.
Contact Information
You can contact us regarding our
services or this privacy statement by using the following contact
details: Email: support@iguru.guru
If you have any questions or concerns about our policy, feel free to email us, and our support team will assist you.
Your acceptance of these terms
To use the ERP
application from iGuru Portal Services Pvt Ltd, you must agree to
the terms of service and this privacy policy. If you disagree with
this policy, please refrain from using this application. By
continuing to use the site after any modifications to this policy
are posted, it will be assumed that you agree to the changes. In
order for us to provide our services to you, it is necessary for
you to provide us with accurate personal data as described in this
policy. Failure to provide accurate information may
unintentionally result in our inability to provide you with the
full range of services you need.
Change in the privacy policy
iGuru Portal Services Pvt
Ltd may occasionally modify this Privacy Policy at our sole
discretion. When we make any modifications, we will update the
Privacy Policy with the revision date and post it on this website.
By checking the "Last Modified" date at the top of this privacy
statement, you can see the last time it was updated. We encourage
users of the iGuru Portal Services Pvt Ltd website to routinely
check this page for updates to its privacy statement.
Additionally, when you log in to the Sites and Services, or both, we will send you an email in advance to notify you of any significant changes.
By continuing to use our services after any modification to this privacy statement, you acknowledge that you accept the modification and agree to be bound by the modified privacy statement.
At iGuru Portal, we value your privacy and are committed to maintaining the confidentiality of your information, including images. This privacy policy outlines our practices regarding the collection and usage of images within our platform:
i) Collection of Images:
- iGuru Portal does not collect or access any images directly from your device or any other source without your explicit consent.
ii) Usage of Collected Images:
- iGuru Portal respects the privacy of your images and does not utilize them for any purposes without your prior consent.
- Any images provided or uploaded by users are used solely for the intended functionalities and services offered by the iGuru Portal.
- We do not sell, share, or disclose your images to any third parties for marketing or any other purposes without your explicit consent.
iii) Privacy Policy in Play Console:
- In the Play Console, we do not disclose the collection of images or their usage as we do not perform such actions within that platform.
iv) Privacy Policy in Play Distributed App:
- If you are using our distributed app and find that it is uploading users' image information to https://images.iguru.guru, https://iguru.college, https://collegeapi.iguru.guru we apologize for any oversight in posting a privacy policy specifically for this distribution. We are committed to resolving this issue promptly.
- We take privacy seriously and will update our app to include a comprehensive privacy policy that addresses the collection and usage of images.
- Your privacy is of utmost importance to us, and we will ensure that our privacy policy is in compliance with all relevant laws and regulations.
Please be assured that iGuru Portal is dedicated to safeguarding your privacy and will make every effort to provide transparent and comprehensive information regarding the handling of your images in our platform. We encourage you to review our updated privacy policy once it is available for your reference. If you have any concerns or questions about your privacy, please feel free to contact us at Send Email